Politique de remboursement

Our Promise
We want every family to love their Jack & Choonia book. If something is wrong with your order, we will make it right.

Pre-Order Cancellations
You can cancel your pre-order for a full refund at any time before your order ships. Just email info@jackandchoonia.com with your order number.

Damaged or Incorrect Items
If your book arrives damaged or you received the wrong item, contact us within 7 days of delivery at info@jackandchoonia.com with your order number and a photo of the item. We will send a replacement at no cost to you.

Change of Mind
Because our books are physical printed products, we are generally unable to accept returns or exchanges for change of mind. Please review your order carefully before completing your purchase. If you have any concerns about your order, reach out — we are always happy to help.

Digital Products
Free digital downloads (such as our colouring pack) are non-refundable once accessed.

Your Statutory Rights
This policy does not affect your statutory rights under applicable consumer protection law, including the Ontario Consumer Protection Act, 2002.

Contact Us
For any questions about your order: info@jackandchoonia.com
We respond within 1–2 business days.