Refund policy

Our Promise

We want every family to love their Jack & Choonia book. If something is wrong with your order, we will make it right.

Damaged or Incorrect Items

If your book arrives damaged or you received the wrong item, please contact us within 7 days of delivery at info@jackandchoonia.com with:

• Your order number
• A photo of the item

We will send a replacement at no cost to you.

Change of Mind

Because our books are physical printed products, we are generally unable to accept returns or exchanges simply for change of mind. We kindly ask that you review your order carefully before completing your purchase. If you have any concerns about your order, please reach out — we are always happy to help.

Digital Products

Free digital downloads (such as our colouring pack) are non-refundable once accessed.

Cancellations

Pre-orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, cancellations are not guaranteed as your order may already be in processing.

Your Statutory Rights

This policy does not affect your statutory rights under applicable consumer protection law, including the Ontario Consumer Protection Act, 2002.

Contact Us

For any questions about your order:
📧 info@jackandchoonia.com

We respond within 1–2 business days.